Shipping, Pickup, and Delivery Policy

Plain-English summary: Shipping, pickup, delivery, fulfillment-window, handling, and delivery-limitation rules for eligible member orders.

1. Purpose and scope

This Policy explains how products purchased through the Amish Products Association Member marketplace are prepared, routed, shipped, delivered, or made available for pickup.

It applies to Members, applicants where relevant, the Association, the Merchant, Fulfillment, approved Producers, carriers, pickup coordinators, support personnel, and other authorized participants in marketplace fulfillment.

This Policy is intended to set clear expectations, support reliable fulfillment, explain Member responsibilities, preserve practical low-technology workflows, and provide a consistent path for resolving shipping, pickup, delivery, and product-condition issues.

2. Entity responsibilities

2.1 Association

Amish Products Association is the unincorporated private membership and governance body. It governs Member eligibility, good standing, Producer approval, Producer Standards, and Association policies.

The Association is not the Merchant of Record and does not become the Member-facing seller merely because it governs membership or Producer participation.

2.2 Merchant

Amish Products Association, LLC is the Marketplace Entity and Merchant of Record for marketplace purchases unless a transaction expressly identifies another approved seller.

The Merchant accepts or rejects orders, receives transaction payments, issues receipts, administers transaction corrections, and remains responsible for the Member-facing sale.

2.3 Fulfillment

Amish Products Fulfillment, LLC is the Operations Administrator. Fulfillment administers order routing, shipping coordination, pickup coordination, carrier and vendor workflows, tracking, support, reporting, exception handling, and low-technology operating methods under written authority.

2.4 Producers

Approved Association Producers remain separate suppliers. Producers prepare and release products according to their Merchant agreements, approved product records, Producer Standards, and operational instructions.

Producer attribution identifies the source of a product but does not make the Producer the Member-facing seller through Merchant checkout.

3. Relationship to membership and order acceptance

Marketplace checkout ordinarily requires an approved Member in Good Standing, acceptance of current required documents, accurate account and delivery information, and eligibility for the selected product and fulfillment method.

Submitting checkout information or receiving an automated confirmation does not by itself guarantee final acceptance, product availability, routing, shipment, pickup, or delivery.

The Merchant may accept, reject, hold, correct, split, modify, or cancel an order based on membership status, payment authorization, product availability, Producer capacity, shipping feasibility, pickup feasibility, address accuracy, product restrictions, incident response, or another applicable rule.

Fulfillment may route an accepted order to the applicable Producer or operating location by portal, email, telephone, fax, printed manifest, print-shop delivery, mail, personal delivery, or another documented method.

4. Fulfillment methods

Products may be fulfilled by one or more approved methods, including:

1. Carrier shipment.
2. Local delivery.
3. Farm pickup.
4. Producer-location pickup.
5. Co-op or food-club pickup.
6. Route or group pickup.
7. Distribution-point pickup.
8. Event pickup.
9. Consolidated shipment.
10. Producer-direct fulfillment administered through the Merchant and Fulfillment.
11. Hybrid fulfillment using more than one method.
12. Another method disclosed before or after acceptance as operationally necessary.

Not every product is available through every fulfillment method.

5. Shipping eligibility

Shipping availability may depend on:

1. Product category and handling class.
2. Destination and state or location restrictions.
3. Weather and temperature.
4. Carrier service and transit time.
5. Packaging availability and requirements.
6. Shipping day, cutoff, and holiday calendar.
7. Minimum or maximum order requirements.
8. Producer capacity and product readiness.
9. Fulfillment capacity.
10. Product restrictions and incident-response controls.
11. Payment or account review.
12. Temporary route, carrier, or operational rules.

A product shown online is not guaranteed to be shippable to every destination or through every service level.

6. Shipping windows, cutoff times, and charges

Shipping may occur only during designated windows intended to support product readiness, carrier schedules, handling requirements, and practical delivery timing.

Orders placed after a cutoff may move to a later shipping window. Cutoffs may vary by product, category, Producer, route, destination, carrier, holiday, weather condition, or capacity.

Shipping, packaging, handling, cold-chain, insurance, signature, delivery, and related charges may be calculated at checkout, added after actual weight or packing information is known, or adjusted under the Marketplace Terms of Sale.

The Merchant may use carriers, delivery providers, pickup coordinators, or other vendors. Fulfillment administers those relationships. Applicable carrier or location terms may supplement this Policy but do not change the Merchant's role in the Member-facing transaction.

Estimated shipment and delivery dates are not guarantees.

7. Handling classes, packaging, and Member care

Products may be classified as shelf-stable, refrigerated, frozen, cold-pack, fragile, time-sensitive, pickup-only, or another approved handling class.

Packaging may include insulated materials, cold packs, frozen packing, protective materials, leak-resistant packing, labels, handling notices, or Producer-specific methods.

Packaging is selected for the intended fulfillment method but does not guarantee protection from every delay, weather event, carrier issue, missed delivery, incorrect address, late pickup, or other circumstance.

Members are responsible for:

1. Reviewing product-specific handling and storage information.
2. Selecting an eligible shipping or pickup method.
3. Monitoring shipment and pickup communications.
4. Receiving or collecting products promptly.
5. Inspecting products promptly.
6. Following storage and handling instructions.
7. Reporting material issues through approved support channels.

8. Address, contact, and delivery-information accuracy

The Member must provide a complete and accurate shipping, delivery, or pickup record, including the name, street address, unit information, city, state, postal code, telephone number, and accepted delivery instructions where required.

Incorrect, incomplete, restricted, or undeliverable information may result in delay, rerouting, carrier return, failed delivery, additional charges, loss of product condition, cancellation, account review, or limits on available remedies.

Address or method changes may not be available after a cutoff, routing, packing, pickup staging, shipping, or another irreversible fulfillment step.

The Merchant may charge or withhold amounts reasonably attributable to correction, rerouting, return, reshipment, storage, or loss caused by inaccurate Member information, subject to the Refund, Credit, and Issue Resolution Policy and applicable law.

9. Carrier delivery, tracking, and delivery evidence

Tracking may be provided when available. Lack of tracking does not by itself mean that an order was not prepared, shipped, delivered, or made available for pickup.

Carrier delays may result from weather, holiday volume, route disruption, mechanical problems, sorting delays, address or access problems, staffing, regional conditions, or another carrier event.

A carrier hold, failed delivery attempt, refusal, inaccessible location, unavailable recipient, or inability to follow delivery instructions may affect product condition and available remedies.

A carrier delivery scan, pickup record, signed receipt, photograph, route log, manifest, telephone confirmation, fax confirmation, or other reliable evidence may be considered during support review. No single record automatically decides every dispute; the Merchant may review all reasonably available evidence.

Members should promptly contact support if tracking appears stalled, misrouted, held, delivered but not located, or otherwise inconsistent with the order.

10. Weather and schedule changes

Weather may affect shipping eligibility, packaging, carrier transit, pickup timing, route availability, Producer readiness, product condition, and delivery windows.

The Merchant or Fulfillment may place an order, product, route, shipment, or pickup on weather hold; change a carrier or method; delay release; split fulfillment; or cancel an affected portion when reasonably necessary.

Shipping and pickup schedules may also change because of holidays, Producer schedules, carrier schedules, route conditions, product availability, capacity, or Program Rules.

Members should review current notices and order communications.

11. Pickup, co-op, food-club, and route fulfillment

Pickup may be offered at a Farm, Producer location, co-op, food club, distribution point, event, route stop, or other approved location.

Pickup instructions may state:

1. Available dates and hours.
2. Order deadlines and pickup windows.
3. Identification or order-number requirements.
4. Parking, vehicle, loading, or property instructions.
5. Refrigeration or storage instructions.
6. Contact procedures.
7. Coordinator rules.
8. Deadline for collection.
9. Treatment of late, missed, or unclaimed orders.

A pickup coordinator may receive, organize, release, or document orders under approved procedures. A coordinator or pickup host does not become the seller merely by assisting with release.

Members must respect location rules, arrive within the stated window, collect the correct items, inspect the order promptly, follow handling instructions, and report issues promptly.

Late or missed pickup may result in condition changes, storage charges, disposal, refusal of later pickup, limited remedies, or account review where repeated.

12. Product preparation, labels, and low-technology routing

The Producer is responsible for preparing the product according to the Merchant agreement, approved product information, Producer Standards, and operational instructions.

Fulfillment may provide or coordinate labels, packing instructions, manifests, carrier documents, pickup sheets, route sheets, or other operational materials.

A Producer is not required to use a portal, smartphone, or email unless separately agreed. Order and availability information may be communicated by telephone, fax, paper, mail, personal delivery, local print-shop coordination, or another approved method.

Fulfillment may translate digital order information into paper, fax, telephone, or print-shop workflows and may return Producer confirmations or exceptions to the digital system.

13. Split shipments and split fulfillment

Orders may be split by Producer, product category, handling class, product availability, location, route, shipping method, pickup method, carrier, or fulfillment group.

Split fulfillment may produce:

1. More than one shipment or pickup batch.
2. More than one tracking number or notice.
3. Different arrival or pickup times.
4. Different packaging and handling instructions.
5. Separate adjustments, credits, or support records for affected lines.

A partial shipment or pickup does not necessarily mean that the remaining portion was canceled.

14. Substitutions and unavailable items

Substitutions occur only when permitted by the product record, Member preference, Program Rules, support authorization, or another approved instruction.

If an item is unavailable, the Merchant may remove it, offer an approved substitution, issue a refund or credit, delay it with notice, split the order, route it to another approved Producer when permitted, or cancel the affected portion.

No substitution is guaranteed.

Members may be notified by account notice, email, telephone, fax, support ticket, mail, or another approved method.

15. Shipping, pickup, and location restrictions

Shipping, pickup, delivery, product visibility, or order release may be restricted by:

1. Member or approval status.
2. Good-standing status.
3. State, destination, or pickup location.
4. Product category or handling class.
5. Producer or product availability.
6. Carrier, route, shipping, or pickup method.
7. Weather or temperature.
8. Capacity.
9. Product Restrictions and Availability Rules.
10. Incident response or stop-sale direction.
11. Program Rules or transaction-specific disclosures.

Members may not use false addresses, forwarding arrangements, alternate recipients, duplicate accounts, account sharing, or another method to evade a restriction.

A Member who believes a restriction was applied incorrectly should use the approved support process.

16. Missing, damaged, delayed, incorrect, or condition-related issues

Members must report a material shipping, pickup, delivery, quantity, identity, packaging, or condition issue promptly under the Refund, Credit, and Issue Resolution Policy.

Support may require:

1. Order number.
2. Member name and contact information.
3. Product affected.
4. Tracking or pickup information.
5. Delivery or pickup date and time.
6. Photographs of products, packaging, labels, or the delivery location where practical.
7. Weight or quantity information.
8. Description of the issue.
9. Requested resolution.
10. Other information reasonably needed to review the matter.

Members may be asked to retain packaging, labels, or the affected item for a reasonable review period where practical.

Reporting an issue does not automatically establish a particular remedy. The Merchant will review the available facts under the applicable policies.

17. Unclaimed, refused, returned, or undeliverable orders

Treatment depends on the product, handling class, timing, responsibility, condition, available evidence, and applicable policy.

Perishable, restricted, opened, temperature-sensitive, or time-sensitive products may not be returnable or suitable for later fulfillment.

The Merchant may issue a refund, credit, reshipment, partial adjustment, cancellation, storage charge, or no adjustment after review.

A refused or undeliverable shipment caused by inaccurate information, an inaccessible destination, refusal, missed receipt, or failure to follow instructions may limit available remedies.

18. Third-party recipients and no resale

When shipment or pickup by another authorized recipient is allowed, the Member remains responsible for ensuring that the recipient can receive, inspect, handle, and store the products promptly.

Third-party delivery, forwarding, or alternate-recipient arrangements may be restricted.

No shipping, pickup, route, or recipient arrangement may be used to resell, redistribute, broker, publicly market, or make Member-only products available to non-members unless expressly authorized by current Program Rules.

19. Arrival and pickup checklist

Upon delivery or pickup, the Member should:

1. Bring or move the order to an appropriate location promptly.
2. Open or inspect the order promptly where appropriate.
3. Compare items with the order or release record.
4. Review packaging and product condition.
5. Follow product-specific handling and storage instructions.
6. Photograph material issues where practical.
7. Retain relevant packaging or labels when support review may be needed.
8. Contact support promptly when something is materially wrong.

20. Risk, title, and accepted delivery

Title, risk-of-loss, accepted-delivery, and transaction-remedy terms are governed by the Marketplace Terms of Sale, applicable law, and any approved product- or transaction-specific terms.

Nothing in this Policy changes the Merchant's responsibility for administering the Member-facing transaction, Fulfillment's administrative role, or the Producer's obligations under the Merchant-Producer agreement.

21. Protected adversity and practical fallback

The Merchant, Fulfillment, or Producer may delay, reroute, substitute, hold, suspend, or cancel performance when reasonably necessary because of weather, carrier interruption, product readiness, equipment failure, banking or processor interruption, government action, supply interruption, cybersecurity event, utility outage, communication failure, or another event beyond reasonable control.

Practical alternatives should be used when reasonably available, including telephone, paper, fax, manual manifests, alternate carriers, alternate pickup, delayed fulfillment, or another approved method.

22. Support, escalation, and possible outcomes

Members should use the support channel shown on the site, receipt, order communication, or current support policy.

Fulfillment administers support and investigation for the Merchant. The Association may become involved when the matter concerns membership, Producer status, Producer Standards, or Association governance.

Support may coordinate with the Merchant, Producer, carrier, pickup coordinator, route coordinator, payment provider, Association, counsel, or another authorized person as needed.

Possible outcomes may include no adjustment, refund, partial refund, credit, replacement, reshipment, substitution, product removal, order cancellation, carrier claim, Producer review, account review, or another remedy allowed by the applicable policies.

23. Paper, phone, fax, and print-shop continuity

Low-technology Producer and owner workflows are a required operational capability, not an exception to be removed for convenience.

Fulfillment may create and retain printed manifests, faxed order sheets, telephone confirmation logs, paper exception reports, handwritten availability updates, print-shop delivery records, and fax confirmation records.

Material manual actions should be entered into the system of record when practicable so that order, settlement, support, and audit records remain complete.

24. Relationship to other documents

This Policy should be read with:

1. The Membership Agreement.
2. Marketplace Terms of Sale.
3. Refund, Credit, and Issue Resolution Policy.
4. Product Restrictions and Availability Rules.
5. Producer Standards.
6. Merchant-Producer Supply and Settlement Agreement.
7. Producer Product and Settlement Schedule.
8. Producer Operations Schedule.
9. Producer Operations Manual.
10. Support Policy.
11. Incident Response and Stop-Sale Policy.
12. Applicable product, route, carrier, pickup, or order terms.

If a conflict exists, the more specific approved transaction, product, route, or incident instruction controls for that matter, subject to the governing legal and document-authority hierarchy.

25. Changes, notice, and version records

The Association may approve governance-related changes, and the Merchant may approve transaction and fulfillment changes within its authority.

Material changes may require notice, acknowledgment, checkout acceptance, or Member reacceptance under the document-control system.

The Association, Merchant, or Fulfillment may retain records showing the policy version or hash, effective date, approval authority, publication date, notice method, and Member acknowledgment where required.

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