Member Support

Contact Support

More about

Pick a topic for your message, then submit a trackable support request.

Submit support request Orders FAQ
Contact Support

Preferred: Submit a support request

Ticket/support request is the fastest documented path. Include your category details so support can route the issue the first time.

Typical reply window: Monday-Friday business hours, about 1-2 business days.
Submit support request

Secondary: Email

Email is secondary. Prefer the support request form so your issue stays tracked.

No public support email is published yet. Use the support request form so your issue stays tracked.
Prefer the form. Email is fallback only when a public address is published and the form is unavailable.
Open support form instead

Phone

Phone appears only when an approved public number is configured. Prefer a ticket for ordinary support.

No public phone number is published yet. Use the support request form.
No public phone published yet — submit a ticket. When a number is shown: Monday-Friday business hours.
Submit support request

Fax

Fax appears only when configured, and only for written documents—not ordinary support.

No public fax number is published yet. Use the support request form for tracked support.
No public fax published yet — submit a ticket. When a number is shown, use fax for documents only and keep a ticket open for tracking.
Submit support request
Ticket support is the fastest path. We aim to respond within 1–2 business days. Phone support appears only when an approved public number is configured. Members receive priority support where applicable.

Shipping confidence cues

Membership clarity

Shipping answers depend on member status

Delivery options, tracking, and order support are tied to the member account that placed the order.

Support path

Shipping reviews need complete details

For delays, damage, or missing packages, include account email, order number, tracking details, delivery date, photos, and what you observed.

Contact support
Privacy and payments

Carrier and payment records stay governed

Carrier review, producer review, refunds, credits, and payment questions follow the posted policies and authorized support records process.

Shipping policy

Fields marked with * are required to submit this support request.

Submit support request

Your details

Choose the task closest to your question so support can route it correctly.

Your message
We aim to respond within 1–2 business days. For faster help, include your order number and account email.

File/photo upload is not available on this form. For shipping or product damage, describe the issue here and note that you can send photos after support replies.

Acknowledgement

Complete the verification check before sending your message.

Common support questions

Still need help after checking the FAQs?

Submit support request

Contact and Support

Need help with membership, approval, checkout, products, orders, shipping, pickup, refunds, credits, producers, privacy, or account status? Start here so your question can be routed correctly.

Preferred path

Submit a support request on this page. A tracked ticket is the preferred path so the Association can reply with a durable record.

For the fastest response, include your name, account email, order number if applicable, the product affected if applicable, and photos for product or shipping issues.

What we can help with

  1. Membership questions for visitors and applicants.
  2. Approval and checkout lock status for Pending Members.
  3. Product, order, shipping, pickup, billing, refund, credit, and account issues for Members in Good Standing.
  4. Restoring access for Past-Due Members.
  5. Correct channels for Association Producers and prospective producers.
  6. Guidance on what information to include so support can respond completely.

Secondary and additional channels

  • Email is secondary. Prefer the form so your request stays tracked.
  • Phone and fax may appear when approved public numbers are configured. They are additional channels, not the only path for ordinary support.
  • Typical reply expectation for tickets: Monday–Friday business hours, about 1–2 business days.

Urgent perishable issues

If a cold or perishable order is at risk, mark the subject as urgent perishable and include the order number, delivery timing, and what is at risk. Prefer the ticket form so the request is tracked.

Helpful links

Reduce back-and-forth with Learn

Helpful links before you submit
Membership context

FAQ and model pages reduce back-and-forth. You can still submit a ticket anytime.

Orders FAQ Shipping FAQ