Ship Days And Packing
Ship days depend on product type and operating windows. Check your confirmation for timing.
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Cold and frozen items use insulated packing as needed. Follow product and confirmation handling notes.
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Bring packages inside promptly. Refrigerate or freeze cold items right away. Inspect packaging for damage and keep photos if anything looks wrong.
Sometimes yes when packing allows. Otherwise frozen and shelf-stable items ship separately. Split shipments are normal when packing needs differ.
Delays Damage And Address
Check tracking first. If the delay passes the expected window or cold items are at risk, contact support with your order number and tracking update.
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Photograph the outer package, inner packing, and affected items when safe, then contact support with your order number and photos.
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Address changes are easiest before fulfillment. Contact support immediately; after a label ships, changes may not be possible.
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Pickup or co-op options exist only when explicitly offered for a product, producer, or operating window. Otherwise assume carrier delivery.
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Tracking And Support
Tracking appears in confirmation and account order history after shipment. Split shipments may include more than one tracking number.
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Use Contact Support. Also see the Orders FAQ, Shop, and How Member Purchasing Works.
Still need help with your order or membership? Open a support ticket with this topic already selected.
Need help with shipping or delivery?
Use the questions below for packing, delivery, tracking, and arrival questions. For order changes, refunds, and checkout access, see the Orders FAQ. For membership access, see How Member Purchasing Works. To apply, visit Apply for Membership. To shop after approval, visit Shop. For help, Contact Support. Operational shipping rules are summarized in the Shipping Policy.
Shipping confidence cues
Shipping answers depend on member status
Delivery options, tracking, and order support are tied to the member account that placed the order.
Shipping reviews need complete details
For delays, damage, or missing packages, include account email, order number, tracking details, delivery date, photos, and what you observed.
Carrier and payment records stay governed
Carrier review, producer review, refunds, credits, and payment questions follow the posted policies and authorized support records process.