Access And Membership
Public visitors and pending applicants may browse products and producers, but member pricing is reserved for approved and active members.
How Member Purchasing Works · Apply for Membership
Next: How It Works · Apply for Membership · Application Status
Checkout unlocks only when your Membership Application is approved, membership is active, and no administrative hold applies. Browsing or planning a cart does not unlock checkout by itself.
Next: Apply for Membership · How It Works · Application Status
The Association reviews your Membership Application. Pricing and checkout stay locked until approval and active membership are both in place.
Next: Apply for Membership · How It Works · Application Status
Check your signed-in application/status surfaces and Association messages about approval, activation, or more information requested. If unclear, Contact Support.
Next: Application Status · Contact Support · How It Works
Order Changes And Stock
Limited changes may be possible early in processing. Contact support quickly with your order details.
Next: Orders FAQ · Shop · Contact Support
Cancellation depends on fulfillment status. Request cancellation promptly through Contact Support. Shipped or packed orders may not be cancellable.
Out-of-stock items cannot be fulfilled as ordered. Support may offer substitution, a partial order path, or a credit/refund path depending on order state and producer availability.
Next: Orders FAQ · Shop · Contact Support
Orders may ship in more than one package or on more than one day when products, producers, or packing needs differ. Tracking may arrive separately for each shipment.
Next: Orders FAQ · Shop · Contact Support
Payment Tracking And Help
If payment fails, the order does not complete. Retry with a valid method, then contact support if the error continues.
Next: Orders FAQ · Shop · Contact Support
Tracking appears in order confirmation and account order history after shipment. Contact support if tracking is missing after the expected ship window.
Next: Orders FAQ · Shop · Contact Support
Refund and credit handling depends on the issue and order record. Membership dues refunds follow Association rules and are separate from product-order refunds.
Next: Apply for Membership · How It Works · Application Status
Use Contact Support. Also see Shop, How Member Purchasing Works, and the Shipping FAQ.
Still need help with your order or membership? Open a support ticket with this topic already selected.
Need help with an order or membership access?
Use the questions below for prices, checkout access, applications, and orders. For shipping and arrival questions, see the Shipping FAQ. For the membership model, see How Member Purchasing Works. To apply, visit Apply for Membership. To shop after approval, visit Shop. For help, Contact Support. Refund and credit details are also covered in the Refund / Credit Policy.
Order confidence cues
Order access follows active membership
You can plan and read before applying, but product purchasing requires approval, active membership, good standing, and no administrative hold.
Order questions need order details
Support can check order details, delivery questions, refunds, or credits faster when the ticket includes account email, order number, and the issue details.
Payment review stays authorized
Payment failures, refunds, credits, and chargeback questions may require Marketplace Entity, payment processor, or authorized policy review.